Remote support, simplified.

Create a session, read out the code, and your customer joins from your own support page. They do not need an account.

11 features

New Support

Start a one-time support session from the console in one step.

Session code

Read out a short code for your customer to enter. Choose 6 or 7 digits or a letters-and-digits format, or change a code by hand.

Portal appearance

Customers join from a page with your title, welcome text, theme and accent color.

Invite link

Send a join link, or email the invitation in your customer's language.

Public sessions

List a session on your support page so a visitor can join without a code.

Support client

Your customer downloads and runs the support app. When they close it, access ends immediately.

Session phases

Follow each session step by step: when it was created, when you joined, when the code was entered and when the customer connected.

Session names

Name sessions by hand or with an automatic template, so you can find them again later.

Disconnect the guest

End a customer's connection at once. The support app removes itself from their computer.

Convert to Access

Turn a one-time support session into permanent access to that computer with one installer link.

Session lifetime

Idle sessions and unused codes expire on their own, and a session is never closed while someone is connected.

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Work across several monitors, tune quality and zoom, and keep the session private. The tools you use most stay one click away.

15 features

Monitor

Switch between monitors, see all of them at once, or open one in its own window.

Stream quality

Choose Economy, Balanced or Sharp to suit the connection.

Zoom and Full screen

Fit the remote screen to your window, view it at actual size, zoom from 50% to 200%, or go full screen.

Ctrl-Alt-Del

Send Ctrl+Alt+Del to computers with unattended access.

Type clipboard

Type the text on your clipboard into the remote computer, as if it were typed on its keyboard.

Black screen

Black out the remote screen so people near the computer cannot see what you are doing.

Lock remote input

Stop the remote mouse and keyboard while you work.

Pause my input

Watch without sending your own mouse and keyboard.

Keep awake

Keep the remote computer from going to sleep during the session.

Restart and Safe modeOn selected plans

Restart the remote computer, or restart it in safe mode, after you confirm.

Elevate NowOn selected plans

When a task needs administrator rights, the customer can grant them by entering administrator details on their own screen.

Toolbox

Keep your own tools in one folder and run them on the remote computer, in the user's session or as administrator with the user's approval.

Snapshot and Record

Take screenshots to the clipboard or to a file, and record the session with pause and resume. Recordings are saved on your computer.

Session info

See the device, frame rate and response times while you work.

Toolbar shortcuts

Pin the actions you use most to the toolbar, and switch tabs from the keyboard.

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Send and receive files in a two-pane window and chat with the person you are helping, without leaving the session.

8 features

File TransferOn selected plans

Browse both computers side by side and send or receive files, with shortcuts to Desktop, Documents and Downloads.

Drag and drop

Drop files onto the transfer window to upload them.

Transfers

Follow every transfer in one list and cancel them when you need to.

Remote deletion

Choose whether files you delete on the remote computer go to its Recycle Bin, and whether the customer is told.

Clipboard sync

Copy on one computer and paste on the other.

Chat

Message the person you are helping during the session, from the technician app or from the console.

Customer-started chat

Let customers open a chat themselves from the VizzDesk icon in their notification area.

Unread alerts

A badge, a pulse and the taskbar tell you a message has arrived, even while the chat window is closed.

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Install the agent once and reach the computer even when nobody is at the desk. Status, hardware and the signed-in user are visible at a glance.

12 features Windows computers

Unattended access

Reach enrolled Windows computers any time, even when nobody is at the desk.

Connect

Pick a device in the console and connect. The technician app opens for you.

Views

Ready-made views for all devices, by company, by operating system, online, offline, outdated and recently accessed.

Groups and Tags

Sort devices into groups and tag them your own way.

Device details

Hardware, operating system, network addresses, time zone, uptime and the signed-in user on one page.

History

See what happened on a device over time.

Notes

Keep notes on devices, and keep them forever if you choose.

Command

Run a command on a remote computer from the console and read its output.

Sync

Refresh a device's details on demand. It runs as soon as the device can be reached.

Suspend

Stop a device from connecting without uninstalling it, and give access back later.

Remove device

Delete the record, uninstall the agent remotely, or both.

Download agent

Download a fresh installer for one device. Running it repairs that device's record instead of adding a duplicate.

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Build an installer for one computer or for mass deployment, decide how often it may be used, and keep agents current from the console.

7 features

Build access installer

Create a setup file for one computer, or a Windows Installer package for mass deployment with Microsoft Intune, Group Policy or the tools you already use.

Installer limits

Set how many installs a package allows and how long it works, and revoke it whenever you like.

Installers

See every package, who built it, how often it was used and which devices came from it.

Update agents

Update selected devices, or every device in a view, and follow the progress. Devices in a session update once it ends.

Proxy settings

Agents can connect through your proxy server, with a user name and password if needed.

Live settings

Settings changes reach devices and open sessions on their own, with no restart.

Self-hosted

Run the same VizzDesk on your own servers.

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Ask questions while you work and attach the remote screen when it helps. You choose the AI provider, the model and whether screenshots may be shared.

6 features On selected plans

AI assistant

Ask questions in a side window while you work on the remote computer.

Attach the screen

Attach a snapshot of the remote screen to your question.

Your provider, your key

Connect the AI provider you already use, or a compatible service, with your own key.

Model and Reasoning effort

Pick the model from a live list and set how much reasoning it uses.

Screenshot control

Screenshots reach the provider only if you allow it, and each one is written to the session's audit trail.

Test connection

Check the key and the model before your team relies on them.

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People can see when they are being helped, and sessions follow the consent rules you set. Every password sign-in is protected by a second step.

15 features

Consent

Support sessions ask the person at the computer for permission before anyone connects. Unattended access can ask too.

Consent options

Remember consent for the same technician for a set time, accept after a countdown, or allow connections when nobody is signed in to the computer.

Screen-sharing indicator

By default, the VizzDesk icon in the notification area shows that the screen is shared and offers End session.

Managed-computer icon

Optionally show the VizzDesk icon on every computer you manage, so the person using it knows.

Encrypted connections

Every connection is encrypted.

Signed software

Installers and updates carry a verified publisher signature, and updates are verified before they install.

Two-step verification

Every password sign-in needs a second step: a code from an authenticator app or one sent by email.

Sign-in lockout

Accounts lock after repeated wrong passwords or codes, for as long as you decide.

Panel session length

Console sign-ins expire after a fixed time, even while someone is working.

Active sessions

See where your account is signed in and sign out every other browser.

Revoke access

If you suspect a leak, cancel every technician connection or every console sign-in in one step. Live connections are cut immediately.

Wrong-computer check

If one support download answers from more than one computer, the console warns you and asks you to confirm the computer before you connect.

Inactive agents

Optionally stop unattended agents that have not been seen for a number of days.

Record file names

Choose whether file names go into the log, or only the number of files touched.

Trusted portal

Portal branding uses set choices instead of custom styling, so the page stays safe to trust.

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Build roles from named permissions, scope them to groups of sessions and devices, and let people sign in with your directory or single sign-on.

7 features

Users & roles

Add, edit or disable technician accounts. New people get a setup link by email.

Roles and permissions

Build named permission sets and assign them to people.

Session groups

Define groups with filters. Role permissions are scoped to groups, so each technician sees only their share.

DirectoryOn selected plans

Let technicians sign in with their Active Directory or other LDAP directory account. Accounts are created at first sign-in and roles follow directory groups.

Single sign-onOn selected plans

Sign in with Microsoft Entra ID, Google Workspace, Okta or any OpenID Connect provider, and allow only your own email domains.

Two-step after single sign-onOn selected plans

Choose whether your own second step is also required after single sign-on.

Password reset

People reset a forgotten password by email. Administrators can unlock accounts and reset two-step verification.

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One web console for sessions, devices, people and settings, with a dashboard, fast search and a detailed audit log.

11 features

Dashboard

Live sessions, online devices, users and the last 24 hours of activity at a glance.

All sessions

All, waiting and active sessions with filters, grouping and search.

Export to CSV

Export the session list for your own reports.

Command palette

Find a device or a command and act on it from the keyboard.

Audit log

Sign-ins, permission changes and settings changes, with who, when and from which address.

Session records

Files, messages and commands from each session appear in that session's history.

Record retention

Decide how long session activity, security events and notes are kept. Expired records are removed automatically.

Recent activity

Each person can review their own recent account activity.

Email (SMTP)

Send workspace email through the built-in mail service or through your own mail server.

Organization profile

Your company name in the console and in emails.

Column chooser and density

Choose which columns each table shows and how dense the rows are.

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Each company works in its own workspace at its own address. Service providers can organize devices by customer, site and department.

8 features

Workspace

Each company has its own workspace and address, and its data is kept apart from every other workspace.

Company, Site and Department

Organize devices by customer company, site and department.

Scoped teams

Combine session groups and roles so each technician works only with their own customers.

Sign-up and free trial

Choose a plan and your workspace address, then start with a free trial. Your card is charged only when the trial ends.

Subscription

Plans priced per concurrent technician, billed monthly or yearly. Change plans any time, with the difference charged or credited.

Billing portal

Manage cards, invoices and cancellation on the payment provider's secure page.

Billing emails

Reminders before a trial ends and when a payment needs attention.

Billing hold

If a payment is overdue, the workspace pauses until it is paid, and your data is kept.

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The console, the customer portal and emails come in ten languages. The console offers light, dark and high-contrast themes.

6 features

Ten languages

English, Turkish, Japanese, German, Spanish, Brazilian Portuguese, French, Korean, Italian and Polish across the console, the customer portal and emails.

Interface language

Each person picks their own console language. The workspace sets the default for newcomers.

Portal and app language

Set the language of your customer portal. The app on the customer's computer follows their Windows language, or you can set it to English or Turkish.

Theme

Light, dark, high contrast or your system setting, plus two visual styles.

Time zone

Show dates in each person's own time zone or in a time zone you choose.

Technician app languages

The technician app runs in English and Turkish.

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